Terms and Conditions for Carpet Cleaning Hire
Welcome to our Carpet Cleaning Services. These Terms and Conditions govern the hiring of our carpet cleaning services. Please read them carefully before engaging our services.
1. Service Description
Our carpet cleaning services include thorough cleaning, stain removal, deodorizing, and protection treatments. We employ professional-grade equipment and eco-friendly cleaning agents to ensure the best results.
2. Booking and Scheduling
- Booking Process: Services can be booked online, via phone, or through our mobile app.
- Scheduling: Appointments are subject to availability and will be confirmed within 24 hours of booking.
- Rescheduling: Clients can reschedule appointments up to 48 hours in advance without incurring additional fees.
3. Payment Terms
Payment for services is due upon completion. We accept various payment methods including credit/debit cards, bank transfers, and digital payment platforms.
3.1 Pricing
Our pricing is based on the size of the area to be cleaned, the type of carpet, and the level of cleaning required. A detailed quote will be provided before the service commences.
3.2 Invoicing
Invoices will be sent electronically after the service is completed. Please ensure that your contact information is accurate to receive the invoice promptly.
4. Cancellation and Refunds
If you need to cancel or reschedule your appointment, please notify us at least 48 hours in advance. Cancellations made within 48 hours of the scheduled appointment may be subject to a cancellation fee.
5. Client Responsibilities
- Access: Clients must provide clear access to the areas to be cleaned.
- Preparation: Please remove any fragile items, decorations, and personal belongings from the cleaning area to prevent damage.
- Pets: Ensure that pets are secured in a safe area during the cleaning process to avoid interference.
6. Service Limitations
Our services are designed for standard residential and commercial carpets. We are not responsible for cleaning materials not agreed upon in the contract.
7. Liability
While we take utmost care in our cleaning process, we are not liable for pre-existing damage to carpets or items that are not disclosed prior to cleaning. Clients are advised to inform us of any areas of concern before the service begins.
8. Warranty
We offer a satisfaction guarantee. If you are not satisfied with our service, please contact us within 7 days, and we will address your concerns promptly.
9. Privacy Policy
We respect your privacy and ensure that all personal information provided during the booking and service process is kept confidential and is not shared with third parties without your consent.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which the service is provided. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the local courts.
11. Amendments
We reserve the right to modify these Terms and Conditions at any time. Any changes will be communicated to clients via email or through our website. Continued use of our services constitutes acceptance of the revised terms.
12. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact our support team through the provided communication channels during business hours.
